Employment Opportunities

Community Case Manager

Status:             Full Time                                  Salary                                      Overtime Ineligible                      

Reports to: Supportive Housing Program Manager                    Date Updated: September 2020

Location: Day Resource Center; 1800 Grand Ave, Waukegan, IL; Gurnee, IL


The Community Case Manager for PADS Lake County reports to the Supportive Housing Program Manager.  This position works in collaboration with Nicasa through the ARCH Program.  The ARCH program targets persons experiencing a housing crisis with a primary mental health diagnosis and potential dual diagnosis with substance use.  The goal is to move persons at risk or literally homeless to housing stability while providing wrap around services for their mental health through therapy, peer support, and employment assistance.  Through a professional and effective relationship with ARCH Program clients, the Case Manager provides clients with housing location assistance, search, and follow up in the community to ensure the transition from homelessness to housing is smooth and the clients feel a sense of community inclusion. 


  • Provide individuals and families with case management services within the ARCH program in an effort to combat homelessness with compassion and respect.

  • Knowledge, understanding, and implementation of principles of housing first, and harm reduction.

  • Provide an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner

  • Facilitate with clients and collaborate with community agencies to provide best services to clients.

  • Focus on client empowerment evidence based or adopted best practices in providing services, seeking to assist clients to build on strengths in addressing treatment needs.

  • Coordinate and provide care that is safe, timely, effective, equitable, and client-centered.

  • Ability to work with a diverse population.



Client Services

  • Identify immediate needs per information from the initial intake and various assessments.

  • Provide direct case management services to clients, including linking clients to community resources.

  • Conduct home visits, in the client home, as well as other meeting places in the community.

  • Conduct crisis intervention/evaluation/referral to persons who present themselves at PADS programs.

  • Facilitate educational groups for clients in such areas as life skills, communication and conflict management.

  • Provide and understand initial and ongoing assessment, clinical diagnosis, development and implementation of internal Service Plan according to agency policy and external assessments.

  • Coordinate treatment with other staff and external agencies (as needed).

  • Provide outreach services to individuals.

  • Maintain regular contact with entire caseload.

  • Consult with supervisor regarding client level of services needed.

  • Assist clients in obtaining public entitlements, housing, community resources, etc.

  • Attend staffing with other community agencies as needed.

  • Organize and participate in client staffings.

  • Implement Coordinated Entry per System Coordination and Entry Policies and Procedures.



  • Assist in facilitation transportation of clients using agency/own vehicle.

  • Complete ongoing assessment self-training needs, reporting findings and suggestions to Program Manager.

  • Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program

  • Ensure all documentation is completed timely and accurately according to agency policy.

  • Ensure adherence to professional standards as outlined by governmental bodies and organizations, including but not limited to, National Association of Social Workers, American psychiatric Nurses Association, American Psychiatric Association, Illinois Alcohol & Addictions Certification Board, Health Insurance Portability and Accountability Act, Mental Health and Developmental Disabilities Confidentiality Act, etc.

  • Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.

  • Participate in staff meetings, in-service trainings, and seminars to facilitate professional growth.

  • Take responsibility for training in and documenting chart requirements to meet program and HUD/ESG standards.

  • Must meet minimum productivity expectations.

  • Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with all individuals/families experiencing homelessness.

  • Research best practice service models for chronically homeless, shelters and housing support.

  • Other duties as assigned.



Education / Experience

  • 2-5 years’ experience in case management; support in a homeless population preferred

  • Bachelor’s Degree required (or equivalent experience accepted)

  • Valid Illinois driver’s license with a “clean” record.

  • Excellent communication and interpersonal skills

  • Excellent team building and interpersonal skills

  • Knowledge of HUD/ESG preferred

  • Knowledge of tenant and landlord rights/laws

  • Effective personal organization and time management

  • Strong communication skills

  • Technology proficiency, including Microsoft Office Suite

  • Detail oriented

  • Able to work independently and problem solve

  • Ability to identify gaps in procedures and services a develop a better plan

  • Self-starter

  • Kneel and move from sitting, bending, kneeling or standing multiple times a day.

  • Push and pull objects up to 25 pounds.

  • Climb up and down up to 3 flights of stairs at a time.

  • Lift up to 25 pounds.

  • Demonstrates a passion for the PADS mission and does so in a consistent and professional manner



Hours and Working Conditions

  • Scheduling flexibility may be required; including evening and weekend hours

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