Employment Opportunities

 Current Openings 

Housing Case Manager II

 

Status:             Full Time                                 Hourly                                                  Overtime Eligible                      

Reports to:      Supportive Housing Program Manager                                       Date Updated: April 2020

Location:          Gurnee, IL

 

POSITION SUMMARY

The PADS Housing Case Manager is responsible for providing case management to clients, assist them in locating and maintaining housing. Through a professional and effective relationship with agency clients, the Housing Case Manager provides clients with the basic support specializing in mental health, intellectual developmental disabilities, and substance abuse.

ESSENTIAL FUNCTIONS

  • Knowledge, understanding, and implementation of principles of housing first, and harm reduction.

  • Provide an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner

  • Facilitate with clients and collaborate with community agencies to provide best services to clients.

  • Focus on client empowerment evidence based or adopted best practices in providing services, seeking to assist clients to build on strengths in addressing treatment needs.

  • Coordinate and provide care that is safe, timely, effective, equitable, and client-centered.

  • Ability to work with a diverse population, with specific concentration in mental health, substance abuse, intellectual developmental disabilities, and physical disability.

  • Ability to develop relationships with community landlords in order to quickly find clients community housing.

  • Supervise interns as appropriate.

 

DUTIES / RESPONSIBILITIES

Client Services

  • Identify immediate needs per information from the initial intake and various assessments.

  • Provide direct case management services to clients, including linking clients to community resources.

  • Conduct crisis intervention/evaluation/referral to all clients.

  • Facilitate educational and therapeutic groups for clients in such areas as life skills, symptom management, communication and conflict management.

  • Provide and understand initial and ongoing assessment, clinical diagnosis, development and implementation of internal Service Plan according to agency policy and external assessments.

  • Coordinate treatment with other staff and external agencies (as needed).

  • Provide outreach services to individuals.

  • Maintain regular contact with entire caseload typically in their home and/or community setting.

  • Consult with supervisor regarding client level of services needed.

  • Assist clients in obtaining public entitlements, housing, community resources, etc.

  • Attend staffing with other community agencies as needed.

  • Organize and participates in client staffings.

  • Provide short term crisis counseling per client needs.

  • Complete mental health assessments as needed and qualified.

  • Implement Coordinated Entry per System Coordination and Entry Policies and Procedures.

  • Utilize SOAR when applying clients for benefits.

  • Understand the role of medication for individual client needs and educating self and clients on medication management.
     

General
 

  • Assist in transportation of clients using agency/own vehicle.

  • Complete ongoing assessment self-training needs, reporting findings and suggestions to Program Manager.

  • Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program

  • Ensure all documentation is completed timely and accurately according to agency policy.

  • Assist clients in moving into and out of housing units

  • Ensure adherence to professional standards as outlined by governmental bodies and organizations, including but not limited to, National Association of Social Workers, American Psychiatric Nurses Association, American Psychiatric Association, Illinois Alcohol & Addictions Certification Board, Health Insurance Portability and Accountability Act, Mental Health and Developmental Disabilities Confidentiality Act, etc.

  • Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.

  • Participate in staff meetings, in-service trainings, and seminars to facilitate professional growth and maintain licensure if required.

  • Take responsibility for training in and documenting chart requirements to meet program and HUD/ESG standards.

  • Must meet minimum productivity expectations.

  • Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with all individuals/families experiencing homelessness.

  • Research best practice service models for chronically homeless and housing support.

  • Other duties as assigned.

 

REQUIREMENTS / QUALIFICATIONS
 

Education / Experience
 

  • Masters degree in social work, clinical psychology, or related field.

  • LPC or LSW license preferred, CADC and/or experience working in the substance use field

  • 5-10 years’ experience in social services may be substituted in lieu of education.

  • Become SOAR Certified within 6 months of hire

  • Excellent team building and interpersonal skills

  • Valid Illinois driver’s license with a “clean” record.

  • Knowledge of HUD/ESG preferred

  • Knowledge of tenant and landlord rights/laws

  • Effective personal organization and time management

  • Strong communication skills

  • Technology proficiency, including Microsoft Office Suite

  • Detail oriented

  • Able to work independently and problem solve

  • Ability to identify gaps in procedures and services and develop a better plan

  • Self-starter

  • Kneel and move from sitting, bending, kneeling or standing multiple times a day.

  • Push and pull objects up to 25 pounds.

  • Climb up and down up to 3 flights of stairs at a time.

  • Lift up to 25 pounds.

  • Demonstrates a passion for the PADS mission and does so in a consistent and professional manner

 

 

 

Hours and Working Conditions

  • Scheduling flexibility may be required; including evening and weekend hours

Program Manager (Day Resource Center)

 

Status:             Full Time                      Salaried                        Overtime Ineligible                   

Reports to:      Deputy Executive Director/Executive Director                                         Date Updated: April 2020

Location: 1800 Grand Ave, Waukegan, IL

 

POSITION SUMMARY
 

The Program Manager oversees the daily operations of the Day Resource Center.  This role provides oversite of the program and supervision to the Case Managers and Interns as they fulfill their roles toward supporting the client individual needs.

 

ESSENTIAL FUNCTIONS
 

  • Provides clinical and administrative supervision and leadership to program staff that interact directly with the clients.

  • Knowledge, understanding, and implementation of principles of housing first, and harm reduction principles.

  • Ensure the program is functioning as intended and continue to support the mission of the agency.

  • Develop, update and enforce the policies and procedures for the Day Resource Center

  • Supervises interns as appropriate

  • Researches and implements best practice service models for chronically homeless, shelters and housing support

  • Monitor and manage expenses to program budget

  • Maintains funder compliance, i.e. HUD, ESG, Foundations

  • Maintain an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner

  • Collaborate with community agencies to provide best services to clients.

  • Focus on client empowerment evidence based or adopted best practices in providing services, seeking to assist clients to build on strengths in addressing treatment needs.

  • Ability to work with a diverse population, with specific concentration in mental health, substance abuse, intellectual developmental disabilities, and physical disabilities.

  • Oversees, facilitates, and trains staff on group development focusing on the needs of the clients

  • Orients and trains all new program staff and interns
     

DUTIES / RESPONSIBILITIES
 

Client Services

  • Ensure client needs are identified and responded to in a timely manner.

  • Ensure that professionalism is demonstrated with respect to identification and response to client needs.

  • Demonstrate a complete understanding of harm reduction and ensure the staff is trained and demonstrating this skill.

  • Oversee the monitoring of client behavior and provide feedback/consequences as necessary to the Deputy Executive Director/Executive Director.

  • Provides direct service to clients when necessary and appropriate.

  • Responds to inquiries, gives appropriate information and referrals, and documents, as necessary

  • Organizes and participates in clinical conferences and staffings with clients as needed.

  • Manage with strengths-based approach regarding client services

 

 

Staff Management

  • Provide general supervision for the program and team of case workers that work with clients.

  • Interview job applicants for positions and make recommendations for hiring to Deputy Executive Director/Executive Director

  • Outline and delegate staff responsibilities.

  • Facilitate program meetings (regular and special)

  • Identify areas for professional growth and develop applicable training opportunities for staff and incorporate it into their performance management.

  • Provide weekly supervision meetings with all staff to support on-going communication, provide guidance, and manage issues in a timely manner.

  • Conduct administrative and clinical meetings with a goal to ensure effective communication among all staff regarding administrative and clinical issues.

  • Ensure staff is trained and performing appropriately with regard to motivational interviewing, trauma informed care, housing first, and harm reduction methods

 

General

  • Participates in community committee/workgroup as requested/required

  • Partner and communicate with PADS Permanent Supportive Housing and Shelter services to understand the scope of services offered to have a complete understanding of what client’s experience.

  • Provide regular review of client physical and electronic files and ensures the files are accurate and complete

  • Addresses staff and/or client grievances in accordance with PADS policies

  • Obtain monthly service statistics from HMIS Administrator and provide other statistical information as requested by upper management regarding program specific data

  • Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program

  • Other duties as assigned.

 

REQUIREMENTS / QUALIFICATIONS
 

Education / Experience / Skills
 

  • Master’s Degree in Counseling or Social Work Required

  • LPC/LSW or LCPC/LCSW and/or CADC Preferred upon hire preferred or can be obtained within one year of hire

  • 3+ years in human services related field (Advanced education may be substituted in lieu of experience)

  • 2+ years supervisory experience

  • Knowledge of HUD/ESG requirements/regulations

  • Knowledge of tenant and landlord rights/laws

  • Effective personal organization and time management

  • Strong communication skills

  • Self-starter

  • Technology proficiency, including Microsoft Office Suite

  • Detail Oriented

  • Excellent interpersonal relation skills

  • Strong leadership abilities

  • Ability to work independently and problem solve

  • Ability to identify gaps in procedures and services and develop a more effective/efficient plan

  • Demonstrates a passion for the PADS mission and does so in a consistent and professional manner

 

Hours and Working Conditions

  • Full-Time

  • Scheduling flexibility may be required; including evening and weekend hours

  • On-Call rotation

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Intake Interns

Position Summary


Intake Interns will assist the Intake Coordinator and serve as a part of the front line of services for PADS Lake County programs. They will utilize excellent customer service skills to walk clients through the intake process while making them feel heard and accepted.


Qualifications:


•    Enrolled in accredited bachelors or masters degree program
•    Be people-oriented but have strong, good professional boundaries
•    Have the ability to multi-task and work in a fast-paced environment
•    Utilize appropriate forms and procedures for tracking data on database system
•    Show compassion and empathy to everyone interacting with program services
•    Handle difficult situations with a “cool head” and respond appropriately
•    Clinical intern or intake experience, preferred but not required


All applicants must have daytime availability. To Apply: Email your resume and cover letter to employment@padslakecounty.org

 

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