Day Resource Center

PADS Day Resource Center is the point of entry for persons experiencing homelessness. Upon falling into homelessness, individuals and families can come to PADS to get assessed and receive the assistance they need.

At the Day Resource Center, we:


  • Orient our new clients on how to utilize our emergency shelter system;

  • Assess clients for need and appropriateness for other programs and services;

  • Provide access to basic needs; and

  • Provide case management and counseling services to get out of homelessness.

     Case Management     
Each client is paired with a Case Manager who will assess the client’s needs, help them identify their barriers to getting out of homelessness, and work with them to help them overcome them.  The case manager will also work with their client on things like assistance obtaining a state ID, navigating through the process for obtaining food stamps, signing up for GED courses or job training classes - whatever the client needs to succeed.


Clients who have more complex barriers to getting out of homelessness can work with our case managers over a longer term, and may receive services such as therapy or counseling.

     Tracking Progress     
As we focus on individual client outcomes, each client that receives services has an individualized case plan that is created in consultation with their Case Manager.  Each plan is individually based on client need. Client progress and milestones are documented in individual client files and reviewed by supervisors.

Activities are recorded and tracked using the Homeless Management Information System (HMIS), commonly called ServicePoint. HMIS is an online database that facilitates the collection of information on homeless persons and stores that data in an electronic format, which can then be shared with other service providers in the area.  This helps us to understand patterns of homelessness and use of services; improve the delivery of housing and services; identify gaps in homeless services; and evaluate the county’s progress in reducing homelessness.


Moving clients through emergency shelter to residential stability is a multilayered process. Some clients have special needs that must be addressed prior to successful housing placement. However, PADS will achieve this goal through its own internal programs and collaborative partnerships with other organizations in the Lake County Coalition for the Homeless.


The two primary goals that all clients share are:


Increasing Income

This can be done through a variety of means, including getting job training, education, identification of new employment opportunities, and so on.  It can also be done for persons with disabilities by getting them signed up for mainstream benefits for which they may be eligible, such as Social Security or Disability Income.


Finding a Housing Solution

Even in the cases where income may increase, housing remains out of reach for many people in Lake County, as there is a significant lack of affordable housing.  There are unfortunately not enough housing options accessible to our population, but our case managers work to help them identify options, including transitional housing, subsidized housing, room sharing, or other options.


Clients may have individual goals based on their individual needs, but all relate to these two goals.

     Homeless Healthcare Advocacy Program (HHAP)     
Homeless Healthcare Advocacy Program addresses the significant health and well-being issues that often affect the homeless. When a person does not have the stability of housing, they often neglect or ignore any health issues, as it would not seem to be a relative priority.  Then, they either struggle to get back into housing, or fall back into homelessness later because of that neglect.  By eliminating the barriers that prevent clients from seeking and receiving medical care, clients are able to get the diagnosis and treatment they need to improve their physical health.

We provide on-site medical assessments and services, increased access to health care professionals, transportation to and from appointments, prescription assistance and/or storage, and other important medical resources. The program, launched in July 2011, has also begun reducing county costs, redundancy, and unnecessary use of emergency services.

HHAP is part of Lake County’s Continuum of Care, made possible by collaborating with other local human services agencies through the Lake County Coalition for the Homeless.

     Basic Needs     
Most of us take for granted the routine things we do in everyday life. Unfortunately, our clients don’t have these “luxuries.”

At PADS, clients have a place to get a toothbrush and toothpaste.  They have a place to get other basic toiletries.  We provide access to shower and laundry facilities.  Clients can make and receive phone calls, receive mail, and more.

© 2016 by PADS Lake County